Return Policy - No Worries Returns/Exchanges
We love happy customers! We strive for your complete satisfaction. If you are not completely satisfied with your order, please contact us by phone or email within 30 days of purchase, and we will make you our happy customer.
Our "No Worries Returns/Exchanges" Policy means you don't have to worry if you receive a damaged, defective, or a product that was not what you expected. Just pay return shipping to our US location and we will be happy to refund the full purchase price of your order because we want you to be happy. Initiate your return or exchange by contacting us through phone or email and we will make it right.
We are proud to offer free worldwide shipping on all products. Orders will be fulfilled within 24-48 hours of your order.
Our seeds are all locally picked from our headquarters in Virginia. Each packet is individually wrapped and hand prepared for your order. We send our seeds through USPS First Class postage. Therefore, most of the country should receive their order within 5 business days. You may even receive your order quicker. However, there are post office delays that could delay your order, especially during busy mail seasons throughout the year.
If you are concerned about the delivery time of your seeds, please email Robin at TheGardenersShop.firstname.lastname@example.org.
We are proud to have most of our clothes MADE IN THE USA. Our manufacturing facilities are located in California and North Carolina. This means we can deliver most of our clothing orders within 5 business days after order processing. We also have two manufacturing facilities in Mexico and Europe. This means there are some clothing items that may require additional shipping time. In these cases, we do our best to notify you of extended shipping times. Normal delivery time from our Mexico and Europe facilities is 10 business days after order processing. If you are unsure of the delivery time of a particular clothing item, please email Robin at TheGardenersShop.email@example.com for more information.
GARDENING TOOLS AND GARDEN LIGHTING
All of our gardening tools and garden lighting products are held in our International warehouses. Delivery times from our international warehouses vary depending on seasonal shipping demand. Normal delivery time to the United States is 10 to 20 business days after order processing. Tracking is available on most orders. Tracking information is emailed to the email address on file when the tracking number becomes available. If you have any additional questions about our delivery information for gardening tools and garden lighting products, please email Robin at TheGardenersShop.firstname.lastname@example.org.